Vendor Policies

Our Brand Affiliates

All of The DM’s items are shipped directly from the brand that created them or the affiliate company that sells them. Each affiliate site has it’s own terms of use. The DM encourages you to read the affiliates terms of use for all items bought on their site.

Since each brand is shipped from its own warehouse, your purchase will arrive directly from the brand, not onthedm.com. You will receive separate packages from each brand you make a purchase from on our site. The DM’s promotion codes (including discount and free shipping codes) may not always apply on each brand.

Shipping

Unless otherwise noted, all brand’s orders within the U.S. are sent within 10 days from when the order is placed and delivery takes approximately 3-7 business days from the ship date. Once an order is placed the brand immediately starts processing it. There is no guarantee that any changes can be made to your order, including cancellations. Shipping charges are calculated for each brand depending on weight and destination.

Unless otherwise noted, all international brand’s orders are sent within 10 days from when the order is placed and international delivery takes approximately 1-2 weeks from the ship date. Shipping charges and service will vary based on package weight and country of destination. Ordering from multiple brands may result in multiple customs/duties fees.

Return Policy

If you have any questions regarding returns please contact our support team representative at cam@onthedm.com. We also recommend that you request a tracking number when shipping your product back to the brand to ensure successful delivery.

The DM, it’s brands, and it’s affiliates are not responsible for returned packages that are lost by the shipping courier.